Company Information
When will I get my order?
We process your order as soon as it's placed. Once the courier collected your parcel, you will receive an email with tracking details. Delivery times vary depending on your location.
Can I speak to somebody over the phone?
Unfortunately, we do not have a phone line in place to be able to call you from. We are a small team and aim to keep our overheads to an absolute minimum, so that we can maintain our low prices on our products. We also feel that with the technical nature of the majority of our customer questions, that it is more efficient to be able to provide documents through emails, than to explain details over the phone. We also prefer to keep a record of our correspondence and we do not have the facilities in place to be able to do this with a phone call.
Do you offer bulk orders of your products?
Unfortunately, we do not currently have a specific bulk/trade price list. However, you can view our range of products currently in stock on our website, and their retail prices. We find that we are already very competitively priced in the market and are a number one seller for many of our products.
Is SevenHills Wholefoods Products cruelty free?
We confirms that we do not conduct or commission animal testing of any products.
Food Safety & Quality
Are your products certified organic?
Our organic products are certified organic by the Soil Association.
You can view our Certificate of Organic here.
What is the Best Before Day of your products?
We hold multiple batches in stock, so we cannot confirm the exact best-before date of the product you will receive.
Our products are 100% pure and natural, free from preservatives and other additives commonly used by other brands to extend shelf life. As a result, our shelf life may be shorter than that of products containing such additives.
As a general guide, you can expect to receive a product with approximately 6 months minimum remaining before its best-before date.
How do you ensure the quality and safety of your products?
At Sevenhills Wholefoods, quality and food safety are at the heart of what we do. Our products are manufactured and handled under a BRCGS-certified food safety and quality management system, a globally recognised standard for food safety, quality and operational controls.
Our BRCGS certification reflects our commitment to maintaining robust standards throughout our processes, from sourcing and handling ingredients through to manufacturing and packing.
How do you ensure your products meet heavy metal safety standards?
All of our products undergo rigorous testing for heavy metals.
We comply with Commission Regulation (EU) 2023/915 of 25 April 2023 on maximum contaminant levels in food and repealing Regulation (EC) No 1881/2006. Every batch is tested by UKAS-accredited labs and reviewed by our Food Safety Team before release.
How do you ensure the quality & safty of your Chinese-sourced products?
While it’s true that organic standards and enforcement can vary between countries, we’d like to reassure you that all of our Chinese-sourced ingredients are certified organic under EU and UK regulations. This means they are inspected, verified, and certified by EU-recognised control bodies, ensuring full compliance with the same strict organic standards required for any EU- or UK-produced organic product. In our case, this certification is managed through the Soil Association.
In addition, every batch is tested by UKAS-accredited laboratories and reviewed by our Food Safety Team before being released, guaranteeing safety, purity, and quality. We only work with long-term, carefully audited suppliers who maintain full traceability and meet the same standards we apply to our EU-grown ingredients.
Are your Cacao Powders raw?
Our Organic Cacao Powder made from cacao beans which are heated above 45 Degree Celsius, so it technically cannot be classed as raw.
We are aware that there are companies currently selling products labelled as Raw Cacao Powder. However, there is often a question as to whether these products are truly raw and whether the appropriate level of due diligence has been carried out.
We have looked into a number of these products ourselves. In many cases, the available products do not meet the process criterion, despite being marketed as "raw."
In addition, Organic Raw Cacao Powder is a very niche product that requires specialised processing equipment. Only a small number of manufacturers, primarily based in Peru, are able to produce it. Unfortunately, the raw cacao currently available from these suppliers has not been able to consistently meet the UK and EU cadmium limits required for compliance.
We have worked with some of the leading manufacturers in the industry to try and overcome this challenge, but unfortunately we have not yet found a suitable solution.
Please rest assured that we continue to monitor the market closely, and we will introduce Raw Cacao Powder as soon as we find a product that meets both our quality standards and all UK and EU regulatory requirements.
Are your products free from allergens?
Allergen Information:
Our current product range does not include allergens listed in Annex II of Regulation (EU) No 1169/2011 as intentionally added ingredients. We work closely with our suppliers to assess and manage potential allergen cross-contact risks throughout the supply chain.
Please note: Products that may contain traces of other allergens (as indicated on the packaging): Psyllium Husk - Whole / Powder may contain mustard or sesame.
Please always refer to the individual product packaging for the most up-to-date allergen information.
Processing & Packaging
How do I cancel my order?
All orders are fulfilled automatically so unfortunately you can't cancel your order on your end.
If you wish to cancel your order please contact us immediately to discuss which options are available to you.
Are any pesticides used to grow Sevenhills Wholefoods products?
Our products are completely free of pesticides that are not derived from natural ingredients, and our Soil Association certification confirms this. Organic farmers are only permitted to use just 20 pesticides, all derived from natural ingredients such as citronella and clove oil, and only under very strict conditions.
Are Sevenhills Wholefoods pouches waterproof?
Our pouches are completely waterproof prior to opening, as long as the tear-strip remains intact. Once the tear-strip has been removed the contents of the pouch are protected from moisture for as long as the seal is intact. Once opened we recommend that the pouch is stored in a cool, dry place to maintain product quality.
Is your packaging BPA-free?
Our packaging is free from bisphenol-A.
Are your products packaged in the UK?
Our products are shipped from their countries of origin in bulk to our facility in the UK and are then packaged to be made available to our customers.