We aim to ship all orders within one working day of receiving cleared payment, but please be advised this may be unachievable during busy times and public holidays.

Our standard shipping service is Economy Class, where customers should expect to receive items within 3-4 working days. We do also offer items shipped via a Premium Tracked Courier Service, where we can guarantee next day delivery subject to customer requirements.

For International orders, all shipments are automatically sent via a tracked, signed-for service, and customers should expect to receive items within 7-14 days.

Please note that any International Import duties or Customs Charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing items.

If a delivery is rejected for any reason, including a Customs related issue, we will not pay for the goods to be returned to us and in most cases, the order will be destroyed by the courier. This would be considered as a fulfilled order, with a successful delivery having taken place. 

If for any reason the order is returned we will deduct any charges that we have incurred as a result of this return from your order value before issuing your refund. It is the customers responsibility to check the product they are ordering can be legally allowed to be imported into their country.  We strongly suggest you check this as we are seeing frequent issues from customers ordering in Europe post Brexit. In these cases we suggest you order from our Amazon store in a country that ships to you.  We have shops on all the EU Amazon marketplaces, this includes Germany, France, Italy, Spain, Sweden, Netherlands and Poland.

Sevenhills Wholefoods only accepts an order once it has delivered the goods. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

For any reason, if you need to change any details after you have submitted an order please contact us and we will endeavour to amend your order before items are shipped out. Please be advised, customers who do not receive a confirmed change of details email will, unfortunately, receive their original order.

We use a 3rd party fulfilment centre to pick, pack and dispatch a large proportion of our orders. As they process our orders on their systems, a quote for the shipping charges is generated, based upon the weight and destination of your order. The value of these quotes can differ greatly, which means that sometimes we pay more than what a customer has paid us to get their order dispatched, sometimes less.

If the difference between these costs is minimal, then we would just absorb this cost and proceed with the dispatch of the order. However, there are instances where the difference between what has been paid by the customer and what we are being quoted is significantly higher, at which point we would contact the customer to request their confirmation of how to proceed with their order.